Dedicated to quality

At BT Industries, we work in a highly-competitive market – and our continued success is largely due to our dedicated approach to quality and unrivalled customer service throughout our entire operations. From sourcing to supply, every step is subject to comprehensive quality assurance, giving our customers confidence in consistently superior products. 

At the same time, we pride ourselves on forging strong connections with our clients. We dedicate ourselves to truly understanding what our clients need, before going to extraordinary lengths to find the perfect solution for their requirements.

When we’re sourcing the right components for our clients, precision is given maximum priority in order to meet the highest quality standards. Through a dedicated inspection process of every supplier, we ensure all products are made exactly to specification and as per PPAP approvals. The supplier production process is subject to stringent capability studies or manufacturers with confirmed industry-specific quality accreditation, as per each client’s requirements. 

Because Quality Assurance is a prerequisite to doing business in the industries we serve, we have a global network of independent accredited laboratories. Before we engage a supplier, we conduct audits, gap analyses, and follow-up audits using the automotive standards to verify that the supplier is of a high enough quality to join our supplier base.

Our experienced, highly competent experts are responsible for the entire quality process, offering a single point of contact for the whole range of products and suppliers. 

And to guarantee consistent quality, BT Industries has been certified to SABS ISO9001:2015.

Customer service is built into every level of our business, so no matter what service you’re making use of, you can be confident that you’ll be completely taken care of by our friendly, experienced team members. Whether you’ve run into a problem, or just have a few simple questions, we’re always here for you.

Find out more about our full-service value chain offering backed by dedicated customer service here, and get in touch with us today to minimise costs and complexity throughout your value chain.